Returns Policy for items purchased on our website

1. Overview

At Scartho eyecare, we are committed to providing quality products and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help. Please read our returns policy carefully to understand your rights and options.

2. Returns

You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

3. How to Return an Item

1. Contact Us: Please contact our customer service team at info@scarthoeyecare.co.uk or via phone on 01472 877235 to initiate a return.

2. Return Authorization: You will receive a Return Authorization Number (RAN) and instructions on how to return your item.

3. Shipping: Send your item back to us using the provided instructions. We recommend using a trackable shipping service or purchasing shipping insurance. You have 14 days to return the item to us.

4. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to process will depend on your card issuer's policies.

5. Exchanges

If you need to exchange an item for the same product, please contact us at info@scarthoeyecare.co.uk or via phone on 01472 877235. Exchanges are subject to product availability.

6. Non-Returnable Items

The following items cannot be returned:

- Gift cards

- Downloadable software products

- Personalised items (eg Prescription lenses)

7. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

8. Faulty or Damaged Items

If you received a faulty or damaged item, please contact us immediately at info@scarthoeyecare.co.uk or via phone on 01472 877235. We will arrange for a replacement or refund and cover the return shipping costs.

9. Contact Us

If you have any questions about our returns policy, please contact us at:

- Email: info@scarthoeyecare.co.uk

- Phone: 01472 877235

- Address: Scartho eyecare, 11 Waltham Road, Scartho, Grimsby, DN33 2LY